- Theory: Daniel Goleman
- Languages: English (US),Danish,Swedish,French,Dutch
- Duration: Multiplayer (facilitated): Min. 4 hours. Singleplayer: 1 hour
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This case deals with implementing a strategy concerning a new focus on customer satisfaction.
You are a manager in a large, innovative organization, which is known for its high-end products. But during the last three years the company’s marked share has stagnated, prompting top management to launch a new strategy on customer focus.
It is your job to execute the strategy and implement it in the organization’s culture.
Customer Focus is currently available in the following languages:
Danish, English, Swedish, Dutch, French