Podcast with Vera de Swart, Smart HRD
In this podcast, Vera shared insights into her facilitation process and the journey that led her to discover Actee games.

This episode touched on essential do's and don'ts in facilitation, feedback from clients, and the nuances of online versus physical facilitation. Vera also explored challenges and solutions in using Actee games, providing glimpses into creating impactful learning experiences.

As we look ahead, the episode teased insights into the future of facilitation and games, leaving room for further exploration in subsequent discussions. Join us on this captivating journey with Vera de Swart, where each answer sparks new questions and sets the stage for continued exploration.

Listen to the Podcast here.

Facilitating Online Games: Insights from Vera

The Challenges of Technology

In the realm of online facilitation, technology often presents challenges that can complicate the learning experience. Vera highlights common issues, such as participants struggling with login processes and experiencing poor internet connections. These technological hurdles can create stress during sessions; however, Vera's extensive experience with online games has led her to a place of greater confidence and ease. She notes that, as she becomes more familiar with the games, her preparation time decreases significantly, allowing her to focus more on the substance of the session rather than the logistics of managing technology.

Adapting to Different Games

Transitioning between various games and scenarios can be a daunting task for facilitators. Vera acknowledges that game-building and modifying scenarios require significant time and effort, especially for those who do not engage in this process regularly. However, her expertise has equipped her to feel more comfortable and agile when adapting to different contexts. She expresses gratitude for the support of her colleagues, particularly in the game development process, which helps streamline the experience. Vera emphasizes that while the initial learning curve can be steep, repeated exposure to various games reduces preparation time and enhances her confidence in facilitating diverse sessions.

Handling Technical Issues

Technical difficulties are inevitable in online sessions, and Vera shares her approach to managing these challenges. When faced with internet outages or connectivity problems, she uses the downtime as an opportunity to discuss relevant theories and frameworks, such as Kotter’s eight steps for change. This proactive approach keeps participants engaged and allows for meaningful discussions while waiting for technical support. Vera stresses the importance of adaptability and maintaining composure during such situations, noting that facilitators must accept that some issues are beyond their control. This acceptance not only helps the facilitator stay focused but also reassures participants that the session will continue smoothly.

Connecting with the Audience

A central theme in Vera’s approach to facilitation is the importance of connecting with the audience. She believes that understanding participants’ challenges, needs, and learning objectives is crucial for creating an engaging and effective session. This connection fosters an environment where participants feel valued and motivated to engage. Vera points out that great facilitation is not solely about the tools used—like games—but rather the facilitator’s ability to authentically engage with participants. By prioritizing connection, facilitators can enhance the overall learning experience and ensure that participants leave with valuable insights and skills.

Conclusion

In conclusion, Vera emphasizes that great facilitators who excel without games will continue to thrive when integrating games into their sessions. The ability to connect with participants, adapt to unforeseen challenges, and maintain focus on content rather than logistics is what ultimately defines a successful facilitator. Vera encourages listeners to build their networks with fellow facilitators who share a passion for using games, as this collaboration can lead to shared insights and enriched experiences in the world of facilitation.