Search the FAQ or get in touch

Here you can get an answer to some of our most frequently asked questions. If you are unable to find an answer to your question, please get in touch.

You are always welcome to send us a message on the support chat that you can find by clicking on the icon with the orange speech bubbles here on the Actee.com website. 

You can also just throw us an email on info@actee.com and we will get right back to you. 

Or you can call us for any questions or inquiries on our main number +45 70707505

 

  Get Started

 How can I get access to the Actee Hub and games?

Get access by subscribing as a user. Choose between a one-off-payment for 3-months or an annual subscription.

With a user subscription you gain access to a range of games and tools available on the Actee Hub without additional cost. 

All you need to get started is to register. 

 

 How do I subscribe or register to get started?

You register or subscribe by creating a user on the hub in a few simple steps.

Before you register, it's a good idea to check if your organization or education are already active with a customized hub. 

If you are independent and not assigned any customized hubs or specific sessions, this is how you register:

1. Go to www.actee.com
2. Click the button 'Actee Login' in the top right corner
3. Unless you have already subscribed/have created a user login, click the button 'Get Started' 
4. Register your name, email and create a password
5. Sign in with your email and password
6. Choose between a 3 month access or a one year subscription (unless your organization or education has already payed for your access) 

If you are invited to join a specific session, check out "How do I join a session" in the FAQ. 

 How can I join a session?

You have to be invited into a session to join it. Either through a link or with a unique Session ID.

If you are going to join a session with a Session ID, all you need to do is: 

1. Login to the hub (if you haven't received a login-link, find the login-button on actee.com top right corner)
2. Click 'Get Started' and register your name, email and create a password
2. Sign in with your email and password
3. Click the button 'Join a Session'
4. Type the Session ID you have received from the facilitator/session creator and you are in. 

PDF guides for the session ID login process are available in the links below.
UK version or DK version

 Can I try a free demo?

Yes, try a 2-hour free demo access.

If you want to get started to try our learning games, you can get a free 2-hour demo. This gives you access to the Actee games and a limited range of available tools. 

All you need to do is to register with your name, email and create a code. Then you are ready to play around on the hub. 

Get me started with the 2-hour demo access  

 Do I need physical material to play or facilitate?

No physical material is needed in addition to an access to the hub. You can play all our games and work with online tools as well as facilitate without any additional material. 

But should you still prefer to use handouts with the game stories and choices, you can find them in the toolbox on the hub, from where you can download and print them. 

We also have a floorboard, which is a physical gameboard that comes with boats and stakeholder pieces, you can use to activate participants in the room and to visualize game positions of the different groups as part of a session/course. 

The digital alternate for the physical floorboard is the SessionView tool which can be cast to the wall and give an overview and status of games and groups. 

 

 

  Games & Tools

 What is a session?

Use sessions to design courses where you control content, focus and accesses.

A session is a program/course you can build on the hub by choosing and combining available elements (games and tools) you need for a customized learning activity.

If you are going to facilitate, teach or drive a course with a number of participants, you can use the SessionBuilder to build a session. 

You can find the SessionBuilder on the hub under the tool menu: 'Facilitate' 

 

 Why build a session?

You need to build a session to facilitate games with groups and to onboard particpants directly to specific content.

If you want to facilitate, teach or drive a course with a group/several groups, you need to build a session. A session is the only way to create groups. If you want to use the multiplayer function in a game, you need to create a session and attach groups to it. 

The advantage of working with sessions is also that you are able to onboard your users/participants directly to the content (games and tools) that you have chosen for the session. You onboard users to your session by sharing the Session ID/name of the session with them, which they type in after user creation/login. 

See how you build a session under the FAQ-menu "What is the SessionBuilder" or just try it out and get started on the hub under the tool menu 'Facilitation'

 What is the SessionBuilder?

The SessionBuilder is a tool you use to build sessions.

When you use the SessionBuilder, you are walked through a number of steps, where you are guided to fill out the needed information to design your customized session: 

1. Give your session a name/ID
2. The number of participants to join the session
3. The number of groups you will divide the participants into
4. Maximum number of participants in each group
5. The start and end date of the session (determining the timespan for joining the session with the ID you've created)
6. Choose the specific games and tools you want to use for the session
7. You have the option of inviting fellow consultants to join the session with the same access rights as you
8. Add licenses to the session and you are ready to invite the participants

It's up to you if you want the participants to 'prepare' for the course by creating a user beforehand or if you just want them to create a user and log in as part of the course. 

You can find the SessionBuilder on the hub in the tool menu: 'Facilitation'

 What is the SessionList

The SessionList is a list of all the sessions you have created or are invited into as a partner or a consultant. 

The SessionList shows you both upcoming, active and previous sessions. 
You need to create a session (in the SessionBuilder) before you can find the SessionList. 

If you have created a session, the SessionList tool will appear on the hub in the tool menu: Facilitation.

 

 How can I use the SessionList?

The SessionList gives you an overview of all sessions you have access to, and you can edit information from the list.

On the SessionList you can see the basic information about every session and you can enter the session to edit details.

The SessionList contains: 

1. Name of the session
2. Date when the session was created
3. Start and end date of the session
4. Number of participants that can enter the session
5. If the session is complete and ready to join
6. You can move remaining access from a session
7. You can copy the URL of the session, which you can share with participants to enter the session without using the Session ID
8. You can reenter the session in the SessionBuilder to change/redesign a range of elements in the session. 

You need to create a session (in the SessionBuilder) before you can find the SessionList. 

If you have created a session, the SessionList tool will appear in the tool menu: Facilitation

 

 What is the SessionView

In the SessionView, you can review your session and see which users are attached to it.

The SessionView is a useful tool to keep track of the users attached to a game, review an ongoing session, follow the progress of a game, and see the current status of different groups in a session. 

For example, if you are facilitating a course with a multiplayer game, you can follow the progress of the different groups.

You need to create a session (in the SessionBuilder) before you can find the SessionView on the hub.

If you have created a session, the SessionView tool will appear on the hub in the tool menu: Facilitation

 How can I use the SessionView

Use the SessionView to review status of your game session and users - which you can also project to the wall/floor as a virtual game board.

The SessionView is a useful tool for facilitators to keep track of the status of the game in 'Group View' (status of participants in a group) and 'Collected View' (comparison across all the groups in a session). Click 'singleplayer' or 'mulitplayer' depending on the game setup you have used.

In SessionView you can check up on:

1. Available seats in the session
2. Session participants
3. Attached consultants in session
4. Number of groups
5. Total accesses
6. Accesses used and remaining

Furthermore, you can keep track of participants attached to a sesssion:

1. Name of the participants
2. Email adress of the participants
3. The group they are in 
4. If they have status as consultant or user 
5. Their last login time

If you need to see a complete list of all your sessions, check-out the SessionList.

If you have created a session, you can find the SessionView tool on the hub menu: 'Facilitation'.

 What is ActeeChange?

ActeeChange is one of the main concepts in Actee's digital simulation game universe.

With ActeeChange you can develop your change management skills and learn to drive change and lead people in the organization. 

Within the ActeeChange concept, you can find a range of game cases designed with different change objectives and dilemmas in focus. 

Furthermore, the concept comes with the additional tools: ChangeLive, ChangeMeter, and the DataModule, which can support the learning, planning and impact of using ActeeChange as a learning activity. 

Learn more about ActeeChange here

 What is ActeeLeadership?

ActeeLeadership is one of the main concepts in Actee's digital simulation game universe.

With ActeeLeadership you can develop your professional leadership skills and work with your personal repetoire of how you approach and deal with situations and decision-making.  

Within the ActeeLeadership concept, you can find a range of game cases designed with different storylines and dilemmas in focus. 

Use the DataModule to support the learning and impact of tje ActeeLeadership game, which can help you compare your leadership or leadership profiles across the organization. Furthermore, you can compliment your leadership profile with the StyleTrade exercise. 

Learn more about ActeeLeadership here

 What is ActeeCommunication?

ActeeCommunication is one of the main concepts in Actee's digital simulation game universe.

ActeeCommunication is a game concept designed to work with relational communication. Learning with the game helps you develop a new sense of tact, awareness, and understanding of how you as a professional can direct the conversation and dialogue to the best outcome. 

Within the ActeeCommunication concept, you can find a range of game cases designed with different storylines, dilemmas, and stakeholders in focus. 

Use the DataModule to support the learning and impact of the ActeeCommunication game, which can show your personal profile to set new goals, to discuss with other likeminded, and to see the impact of your learning and development.

Learn more about ActeeCommunication here

 What is the GameBuilder?

The GameBuilder is a tool, which enables you to design or tailor your own games for your hub.

You can build your own game within the main concepts of ActeeChange, ActeeLeadership, and ActeeCommunication, where you can choose both long, short, and mini versions. 

Depending on your purpose and ambitions, you can use the GameBuilder to build a new game with your own storyline, dilemmas, and theories or you can just change a few elements (e.g. company name or stakeholder descriptions - see the adjustable elements in the list below) and you are ready to go with your customized game.

If you are interested in grappling with designing or making your own adjusted game version in one of the game concepts, you can start the GameBuilder guide in the GameBuilder tool, which will walk you through the necessary steps and help you to get started with building your game.

Adjustable Game Elements

  • Intros
  • Stakeholders
  • Theory
  • Pre-section
  • Main-section
  • Stakeholder Comments

You need to have access to a customized hub in order to see and use the GameBuilder tool. Read the specifics in the FAQ-guide question: 'How do I access the GameBuilder tool?'

 How do I access the GameBuilder tool?

You need to have a customized hub or access to a customized hub as a superuser in order to work with the GameBuilder tool.

Check out the FAQ menu 'Prices and Subscriptions' about What is a customized hub? and What is a superuser? to find out more.

If you have access to a customized hub, you can find the GameBuilder under 'Admin' in the tool menu on the hub.

  Prices & Subscriptions

 What Kind of Subsciption Should I Choose?

 

See the cost of the different subscription plans here

 My Payment for Subscription Fails?

If your payment was declined, one of the most common reasons is Do not honor - financial jargon for "The payment was declined by your card issuer, and they won't tell us why". 

To prevent this from happening again, call your card issuing bank, tell them that the transaction was declined by them (you can mention "error code 05 - do not honor") and ask them to allow future payments from Actee

After they confirm that future payments will go through it is recommended to wait 30 minutes before trying to pay for the subscription or session again.

It is also important to make sure that:

  • You entered the correct CVV code (the 3 digits on the back of your card)
  • You've entered the correct billing information (Adress, Country ect.)
  • The card is approved for international/online purchases
  • There are sufficient funds available
  • The card is not expired or canceled
  • The card has not been reported stolen or lost

Alternatively, you can always try with a different card, as that may also do the trick.

PS: If you don't have the number of your card issuing bank, it may show on the back of your card.

 How can I buy a floorboard?

The physical floorboard can be used in addition to the online ActeeChange simulation game, which is used to gather all participants around during a game session for discussions about the positions of the boats and stakeholders. 

It is not necessary to have our physical floorboard to play any ActeeChange game. The online game board that shows the results as the player(s) progress in the game can stand alone without the physical floorboard. In a facilitation situation, the SessionView tool can give the participants an overview and a status of all ongoing games and the position of the different groups in a session. 

If you would like to order a floorboard, you can send us an email at info@actee.com 
The price for an ActeeChange floorboard including four boats with stakeholders is 2000 euros. VAT excluded.
The price of additional boats including stakeholders is 270 euros. VAT excluded.

 How can I buy a coaching board?

A coaching board is a board game for the table, which can be used in addition to the online ActeeChange simulation game. 

It is not necessary to have our physical coaching board to play any ActeeChange game. The online game board that shows the results as the player(s) progress in the game can stand alone without the physical coaching board. In a facilitation situation, the SessionView tool can give the participants an overview and a status of all ongoing games and the position of the different groups in a session. 

If you would like to order a coaching board, you can send us an email at info@actee.com 
The price for an ActeeChange coaching board including one boat with stakeholders is 400 euros. VAT excluded.
The price of additional boats including stakeholders is 200 euros. VAT excluded.

 What is a Superuser?

A Superuser with a customized hub has access to the extended menu of tools including the GameBuilder and the DataModule.

As a superuser you have access to all games and tools on the Actee Hub. Furthermore, a superuser can be invited into any customized hub by a hub owner. With access to a customized hub, a superuser can use the GameBuilder tool, which enables you to develop games with your own storyline and theories. Furthermore, you need to be a superuser with access to a customized hub to see game data of the sessions on the hub.

As a superuser you can have access to several hubs as long as you are invited into the customized hubs by the hub owners. 

See the price of a superuser here

 

 What is a Hub Owner?

A Hub Owner is the administrator of a customized / white label hub, which comes with a range of exclusive editing rights on the hub. 

Every customized hub comes with one hub owner position! The hub owner is a white label admin, which means that the hub owner can customize the hub with color, logo, and pictures. Furthermore, the hub owner can create a customized toolbox containing all documents relevant for the use on the hub. This means that a hub owner can pick all relevant documents from the Actee Toolbox or any other relevant documents and add them to the customized hub's toolbox. 

The hub owner controls superuser access to the customized hub and has to invite new superusers to give them an exclusive access to work with the DataModule tool as well as the GameBuilder tool on the hub. See 'What is a Superuser'.

A user can only get access by upgrading to superuser subscription. It is possible for the hub owner to pay for this as part of the invitation to join as a superuser. 

It is possible for a hub owner to transfer the hub ownership to a superuser. This can only be done with the help from Actee support.

 Can I order handouts and binders?

XXXXXXXXXXXX   the hand outs you can find them as PDF´s in the toolbox, where you can download and print them yourself.

You access the toolbox by clicking the 'Actee Login' button in the top right corner.  

If you would still like for us to print and send you the hand outs, you need to order a minimum of 50 binders. Each binder costs 7 euros. 

Send your order request to info@actee.com

 How can I buy licenses?

You can quickly buy licenses buy entering the top menu on your dashboard called Subcriptions, Hubs and Licenses. When you as a consultant buy licenses you will be able to add them to your License Wallet.

 

When you enter the menu you can choose to buy licenses for your personal account or a hub. 

 

  Data

 Is Actee Safe?

Actee complies all applicable encryption rules and secures your information against potential intruders.

 Can People see my Personal Information?

The answer is short and simple - no. Your private digital data is safe with us.

 How can I use data on the hub?

  Technical Support

 The site will not stop loading and the Actee-symbol continues pumping...

You are not able to enter a game...

You can click on a module, but nothing happens...

Or perhaps another kind of technical difficulty..?

We really apologise for the inconvenience. Most likely you can fix it by clearing your cache. 

How to clear cache in Chrome
How to clear cache in Firefox
How to clear cache in Safari 
How to clear cache in Explorer and Edge*

*If you still experience technical problems, it might help to try the game or tool in another browser. Some browsers are more updated than others. Here is our experience with the different browsers:

Try and change your browser:

Chrome  (most used)
Safari (great)
Firefox (perfect)
Edge (will work too) 
Explorer (is outdated but might run anyway)     

 

It still doesn't work...

If changing browser doesn’t help and you keep getting this message, you are probably getting a bit irritated but please stay with us for little longer.  

It will help us tremendously if you send an email to info@actee.com with this information:

Name of the game you are playing or the tool you are using. 
(If in a game) The chapter where you are getting this error. 
(If in a game) If you remember the choice you took just before the error.
Your user email (login info). 
The browser you are using.

If you panic or are in a hurry you can do two things 

  1. Call us at 0045 70707505 and scream “SUPPORT!!!!” 
  2. Use the chat box in the bottom of the page when you get to www.actee.com

 

  Guides & Tutorials

 How Do I Register?

Go to the top right corner on the website and click on the button, which says ACTEE LOGIN. Then you get to the signup form – enter your email select a password, or sign up via LinkedIn or Facebook. We will not display anything on your social media pages. Then you get to the log-in page, where you need to log in with the information you just registered with. Now you have reached the platform and can choose between joining a session or signing up. Choose ‘join a session’ if you have received an invitation with a session ID. If you do not have a session ID, choose ‘signup’ and choose the kind of access that fits your needs.

 What Is the Actee Platform and How Do I Use it?

 How Do I Use the Session Builder Tool to Create a Learning Process?

 I Am Experiencing Technical Difficulties

The site will not stop loading and the Actee-symbol continues pumping...

You are not able to enter a game...

You can click on a module, but nothing happens...

Or perhaps other forms technical difficulties.

We really apologise for the inconvenience. Most likely you can fix it by clearing your cache. Here is a guide on how to do just that.  

 How to Start a Singleplayer Game

Step 1 

Log in.

Step 2 

All games are sorted under our three concepts: ActeeChange, which is about change management, ActeeLeadership, which is about leadership development and ActeeCommunication, which is about strengthening communication with stakeholders. Under each concept are a variety of game scenarios.

 

Step 3

Choose games.

 

Step 4

Start new game.

 

Step 5

Choose a game. 

 What is the Multiplayer Function? Step 1.

 

Our new multiplayer function allows participants to cooperate throughout the game regardless of being in the same location and who plays at different times. The participants are able to suggest the choices they find the most beneficial. If the group members agree to the suggestion, the simulation will move on to the next step, if they do not agree, they will have to make new suggestions. If participants for some reason are unable to reply to a suggestion, the other members can choose to “force” an answer. The idea is that participants can play the game together in different locations.

 What is the Multiplayer Function? Step 2.

When using the multiplayer function all participants need their own device.

 What is the Multiplayer Function? Step 3.

In the multiplayer mode you start by making individual choices.

 What is the Multiplayer Function? Step 4.

 

Then you need to discuss the choices with your group and choose how to proceed. This creates reflection on multiple levels.  

 What is the Multiplayer Function? Step 5.

As a facilitator using the multiplayer you can get an overview of the groups' positions and show these via the tool called Session View. You can project it onto a big screen from your computer and spark discussion on how the groups have come to their decisions.

 How do I use the tool ChangeLive?

This is a short guide on how to create your project in our ChangeLive tool. ChangeLive helps you track projects that leads to changes in your organization, and by tracking in ChangeLive, you get a better understanding of what you can do to secure a smooth change process and manage your stakeholders.

 How Do I Use the ChangeMeter?

What is a ChangeMeter?
The ChangeMeter is short survey with six questions. It allows you to discover the discrepancy between how you think your stakeholders view the change process and how your employees/stakeholders ACTUALLY see the change process. It simply reveals the gap, and makes certain areas stand out, which helps focus your efforts.

 

How to Use It?
You start by answering the six questions in the survey yourself and thereafter send the same questions to your employees/stakeholders. You answer the questions by moving the dot to either end of the scale. Remember to answer the questions from the perspective of your stakeholders/employees.

 

How Long Does It Take?
Answering the six questions and sending out the survey will take you about 30 minutes. Then you will get back the average sum of the recipients answers, which gives you an instant overview. After using the ChangeMeter survey you will need time to decide which of the areas you want to work with, and how to do it.